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EMR Support Specialist - Indiana

Company: Oak Street Health
Title: EMR Support Specialist
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street's care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients' health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
Role Description
The EMR Support Specialist is responsible for the day-to-day management of Oak Street Health's Electronic Medical Record (EMR), Greenway Primesuite. Responsible for managing, implementing, and training Oak Street's new team members on Greenway functionality and workflows, as well as providing ongoing training and support for team members who are already using Greenway in our clinics. Success
requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills. Specific role responsibilities include:
? Becoming Oak Street internal expert on clinical and service team workflows
? Maintaining the day to day systems of our EMR
? Developing management reports based on data in our EMR
? Training new users on our EMR and assisting with new user onboarding process
? Serving as first line of defense for help desk/GWY functionality questions and issues
? Interacting directly with clinic staff and providing training and support on an ongoing basis
This role reports directly to the Director of Care Model Technology and Operations and has significant opportunity for advancement and growth of responsibility.
What we're looking for
We're looking for motivated individuals with:
? 1-2 years of healthcare, consulting, or other professional experience
? Experience and facility with technical troubleshooting and problem-solving
? Strong presence, interpersonal, and communication skills
? A problem-solving orientation and a flexible and positive attitude
? Incredible level of organization and reliability
? Flexibility to travel throughout Chicagoland, between our clinics
? US work authorization
Someone who embodies being "Oaky". What it means to be OAKY:
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and driving for results
Being scrappy
Radiating positive energy
Assuming good intentions
Why Oak Street?
Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:
? Generous benefits, including above market salary, paid vacation and health and dental benefits
? Brand new, beautiful working environment
? Supportive and fun culture
? High levels of responsibility and rapid advancement
? Opportunity to be at the forefront of a revolution in healthcare
Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.



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