Field Service Engineer

Frequent travel to perform onsite equipment installs, maintenance, and upgrades
Familiarizing customer of product usage and care
Develop processes and documentation for standard service actions
Recognize trends and patterns in field failures and feedback to the development team to drive future designs
Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
Provide support to engineering and manufacturing teams as needed
Availability for occasional off-hours calls and work
International travels
3 to 5 years of relevant experience
BS in engineering field preferred but not required
Must have hands-on approach
Ability to read electrical schematic and mechanical drawings
Excellent verbal and written communication skills
Strong troubleshooting skills with mechanical/electrical systems
Strong customer service experience required
Personal car required
Passport required

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